FAQ

We require a 24-hour notice to cancel or reschedule without penalty. Cancellations made less than 5 hours in advance will be charge 50% of the service fee.

We gladly accept all major credit cards. We will only charge you after the cleanup is done, in the same day.

In order to provide our services, we must be able to access your home. To do so, there are three options:

• The most convenient for you and the cleaners
• You may leave the key with your doorman
• You can meet the cleaner
• You can give us access with your door code

Your feedback is very important to us. To help us improve our services we provide a Customer Satisfaction Survey email after each visit, which you can answer to let us know how your service was, or if you prefer, you may also call us directly.

At Mover Maids, we realize that the nature of cleaning requires our staff to touch virtually all items within one’s home or office. If any damage does occur, simply notify Mover Maids within 24 hours of the cleaning date.

We serve all San Diego County, Orange County & Los Angeles County including Cardiff, Carlsbad, Del Mar, Encinitas, La Mesa, Oceanside, Solana Beach, Bonita, Chula Vista, EL Cajon, Imperial Beach, Ocean Beach, Pacific Beach

NO, but we recommend having your own vacuum, to avoid bugs from one house to another.

Yes, we can do your same day cleaning service with an extra fee.

Absolutely!

All our services are guaranteed. We do this because we make quality the priority.

Please call our office with in 24 hrs. If there are any problems, the cleaner will go back to your home to correct the situation.