FAQs
What is your cancellation policy?
If you need to cancel or reschedule your cleaning day, we will require a 48 hour notice. In case of receiving notice in less than 48 hours, or that we can’t access your home, we will require the full price of your cleaning to be covered.
Rescheduled cleanings will remain without a charge if they’re done 48 hours in advance.
How do I pay for your service?
We gladly accept all major credit cards. We will only charge you after the cleanup is done, in the same day.
How do you access my home?
In order to provide our services, we must be able to access your home. To do so, there are three options:
- The most convenient for you and the cleaners
- You may leave the key with your doorman
- You can meet the cleaner
- You can give us access with your door code
How do I provide feedback on my cleaning?
Your feedback is very important to us. To help us improve our services we provide a Customer Satisfaction Survey email after each visit, which you can answer to let us know how your service was, or if you prefer, you may also call us directly.
What if something in my home gets broken?
At Mover Maids, we realize that the nature of cleaning requires our staff to touch virtually all items within one’s home or office. If any damage does occur, simply notify Mover Maids within 24 hours of the cleaning date.
How far do you travel?
We serve all San Diego County
Do i have to have my own supplies?
NO, but we recommend having your own vacuum, to avoid bugs from one house to another.
Can you clean at same day service?
Yes, we can do your same day cleaning service with an extra fee.
Are you insured?
Absolutely!
What happens if something is not cleaned to our satisfaction?
All our services are guaranteed. We do this because we make quality the priority.
Please call our office with in 24 hrs. If there are any problems, the cleaner will go back to your home to correct the situation.